You will gain an understanding of how to deal with challenging situations and to manage and support people who are exhibiting ‘difficult behaviour’. It will give an overview of how to manage the relationships in your organisation between individuals.
It will also help to prevent future conflict and minimise the impact of ongoing conflict.
- What difficult behaviour and conflict is
- The impact of challenging situations on staff, colleagues, volunteers and your organisation
- The reasons behind this type of behaviour
- Ways of dealing with difficult behaviour and challenging situations
- How to create effective boundaries
- Ways to help prevent future conflict
Benefits to You
You will be able to feel more confident in your ability to deal with conflict and challenging situations, and create more positive working relationships with colleagues going forward.
Witham Public Hall
Located in the centre of Witham close to rail and bus links.
Entry is not through the main doors but through the Age UK building which is attached to the Public Hall.
There is a large public car park opposite (charges apply) and limited on-street parking in Collingwood Road, including a disabled bay immediately in front of the building. There are further disabled parking spaces in the public car park. Sat-Nav users should use the post code CM8 2DY.
The Public Hall has disabled access to all public areas with the exception of the balcony. The training room is located on the first floor.
11 December 2019
9:30 am - 4:00 pm
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