You will gain an understanding of how to deal with challenging situations and to manage and support people who are exhibiting ‘difficult behaviour’. It will give an overview of how to manage the relationships in your organisation between individuals.
It will also help to prevent future conflict and minimise the impact of ongoing conflict.
- What difficult behaviour and conflict is
- The impact of challenging situations on staff, colleagues, volunteers and your organisation
- The reasons behind this type of behaviour
- Ways of dealing with difficult behaviour and challenging situations
- How to create effective boundaries
- Ways to help prevent future conflict
Benefits to You
You will be able to feel more confident in your ability to deal with conflict and challenging situations, and create more positive working relationships with colleagues going forward.
The Hub Business Centre, Ipswich
2 Civic Drive,
The Hub Business Centre is a centrally located, modern office building in Ipswich.
They are positioned on the roundabout at Civic Drive and St. Matthews Street which forms part of the inner arterial link road and has good access to the A14 via either London Road or Norwich Road. The Hub is only a few minutes walk from the centre of town which boasts retailers such as Monsoon, WH Smiths, Debenhams and M&S. There is a good range of local parking available and long term permits can be purchased for the Spiral car park on Civic Drive and for the car park on St. Matthews Street. There is a bus stop just outside and the Rail Station is a 15 minute walk away.
Their telephone number is: 01473 381400
19 February 2020
9:30 am - 4:00 pm
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