Delivering Outstanding Service by Phone

Customer Care Day, Part 1 – Why not make a day of it and do Customer Care Day, Part 1: Supporting Customers Face to Face as well? 10% discount applies when you book onto part 1 and part 2 (does not apply to Uttlesford bursary). Just book onto both courses as usual and we’ll apply the discount afterwards.


Whenever we speak to someone by telephone we send a strong message about the organisation we represent and how it views its clients and supporters. Excellent telephone conversations start with having a positive attitude towards every caller; from that starting point, the right skills and techniques will ensure they receive a level of service that more than meets their needs – and your organisation builds a powerful and positive reputation

We’ll Cover

  • Using your tone, inflection and language choices to positively influence the effectiveness of every call you make and take.
  • Using your questioning skills to reach better call outcomes.
  • Nine Steps for making Top Quality Calls (including call etiquette around openings, endings, transferring and placing on hold).
  • Your next steps to take the theory into the real world.

Benefits to You

You will feel much more confident in your call handling skills, and one of the biggest benefits will come to you personally: it will simply make your job easier.

Course Location

Harlow Business Centre - Meeting Room
Harlow Business Centre, Lovet Road,
CM19 5AF

Location Notes

Ideally located for easy access to M11, M25, A10 and A414 and within easy reach of Bishop’s Stortford, Epping, Cheshunt, Hoddesdon, Loughton, and Stansted Airport.

Junction 7 M11 located 1 mile south of Harlow Town Centre with excellent links to the M11 and M25

The Meeting Room is located directly next to the Managers Office. If you enter the business site through the main gate and drive straight down you will see the Managers office on  the left. Continue past the office to the visitor parking to the left hand side of the building, the entrance to the meeting room will be directly in front of you.

Free parking available on site.

01279 429 644

Contact Us

7 November 2019
1:00 pm - 4:00 pm



By submitting your booking you are agreeing to our terms and conditions. To read our terms and conditions click here.

Ticket TypePriceSpaces
1. Voluntary and community organisations, Town & Parish Councils and CICs with over £500,000 income pa£95.00
2. Voluntary and community organisations, Town & Parish Councils and CICs with £100,000 - £500,000 income pa£70.00
3. Voluntary and community organisations, Town & Parish Councils and CICs with less than £100,000 income pa£45.00
Statutory and Commercial Organisations£120.00